You'll need to use whatever WLAN connection manager is already installed, so learn to use several. Some customers choose to install third-party WLAN connection managers, freely available from hot spot providers like Boingo or shareware sites. Wi-Fi connections may also be controlled by vendor software supplied with Wi-Fi adapters (e.g., Cisco ACU). Newer operating systems have built-in connection managers - Wireless Zero Config on Windows XP/Vista PCs, for example. When customers complain about wireless connections, examine the WLAN connection manager on the client device. Free: Boingo (Win/Mac/PocketPC), Microsoft WZC (Win), Network Manager (Linux).In this Channel Checklist, we discuss how service providers can diagnose and fix a cranky Wi-Fi connection using free open source and commercial tools to get the job done. Troubleshooting a WLAN connection requires a bit of wireless savvy, mixed with good old-fashioned network know-how. When a wireless connection is slow or intermittent, customers are quick to blame what they can't see and don't understand: the airwaves.
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