![]() ![]() Shared mailboxes don't have individual login and passwords. Everyone can quickly see which emails have been replied to, and which haven't. Once set up, any member of the shared mailbox can answer emails sent to that address, and their responses appear as if they were sent from the main shared mailbox address. Typically they're catch-all addresses such as or great for teams who have to deal with lots of customer enquiries. In this guide we'll explain how to create a shared mailbox, why teams use them, their benefits, limitations and how to use Email Meter to get greater visibility into your team's productivity.Ī shared mailbox is an email inbox which multiple people can access to manage email. That’s why we always recommend the use of shared mailboxes to our clients. ![]() For customer-facing teams this is a huge problem that causes multiple replies, important messages to be missed and in the end, angry customers. With endless forwards and CC's, inboxes get messy quickly, and it's hard to be sure who's working on what. It's secure, reliable, easy to use, and comes bundled with a great suite of productivity tools.īut when it comes to working together, it's clear that Gmail wasn't built with team collaboration in mind. Every day more companies rely on G Suite and Gmail for their communication needs, and it isn't hard to understand why. Managing customer relationships means staying on top of a lot of emails.
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